The South African Social Security Agency (SRD SASSA) is responsible for administering social assistance grants to many eligible citizens in South Africa.
As a grant applicant citizen or existing beneficiary, you will need to contact SASSA to report any issues with your application, card issues, grant disbursement or any other issues.
This guide provides the various options available for contacting SRD SASSA representatives for assistance.
SASSA Customer Care & Contact Details
| Details | Information |
|---|---|
| Physical Address | SASSA House, 501 Prodinsa Building, cnr Steve Biko & Pretorius Street, Pretoria |
| Postal Address | Private Bag X55662, Arcadia, 0083 |
| Office Phone | 012 400 2000 |
| Helpline | 0800 60 10 11 |
| Fax | 012 400 2257 |
| srd@sassa.gov.za | |
| Website | https://www.sassa.gov.za |
| https://twitter.com/OfficialSASSA | |
| https://www.facebook.com/SASSANewsZA/ |
Contact SASSA via WhatsApp
Contact SASSA via WhatsApp, here is SASSA’s WhatsApp number. You can contact them directly on WhatsApp by tapping on the chat.
SASSA WhatsApp Number
If you are willing to contact SASSA through WhatsApp, use the official number below:
+27 0600 123 456Key Reasons to Contact SASSA
There may be many reasons for contacting SASSA, some of which are listed below:
- To check the status of a user’s grant application.
- To provide additional documents requested for a user’s application.
- To ask why a user’s grant application has been rejected and to lodge an appeal.
- To report any changes to the user’s personal circumstances such as address, marital status, bank details, etc.
- To notify SASSA if the user is away for an extended period of time or in hospital.
- To notify SASSA if the user starts receiving another source of income such as a salary or maintenance payment.
- To find out the user’s future grant payment dates.
- To report a late, missed or incorrect grant payment.
- To replace a user’s lost, stolen or damaged SASSA card.
- To change the user’s grant payment method or pay point.
- To inquire about deductions made from a user’s donation amount.
- To report suspected donation fraud on a user’s behalf.
- To provide feedback, comments, suggestions or complaints about SASSA services.
- To ask a general question about social grants.
SASSA relies on users to communicate so that they can provide support and continuously improve service delivery.
How to Contact SASSA Representatives in 2026
If you need any information or assistance, there are various ways to contact SASSA agents and representatives:
Contact By Phone
This is the SASSA National Call Centre Toll-Free Number: 0800 60 10 11
Calling this toll-free number will connect you directly to the national SASSA call centre. Here you can register your question or speak to a live agent if necessary.
The call centre is open from 7am to 4pm, Monday to Friday. After calling, follow the instructions and select your preferred language.
SASSA Regional Offices Contact Numbers in South Africa
Call your province’s number provided directly to speak to SASSA regional representatives.
Contact By Email
Grant Enquiries
General grant applications, payment updates, and SASSA card related queries.
📧 SEND EMAILSRD Grant Enquiries
For SRD Social Relief grant status, application, or reconsideration questions.
📧 SEND EMAILLodge a Complaint
Submit complaints regarding SASSA service issues or delayed payments.
📩 SUBMIT COMPLAINTSRD SASSA can assist you, so be sure to include your contact details, full name, ID number and case details in the email.
Contact in Person
- Visit your nearest local SASSA SRD office in person between 08:00 AM To 04:30 PM during office hours.
- Explain your problem to the customer service officer for assistance.
- You must bring your ID document and any supporting documents related to your problem.
- This facility helps you to discuss your problem directly with SASSA representatives.
You can easily locate your nearest SASSA office by using the Office Finder on the SASSA website.
Contact By Post
Send a letter in writing to SASSA Head Office at the following address:
- SASSA Head Office, Private Bag X55662, Arcadia 0007, Pretoria, South Africa.
In the letter, be sure to include your name, ID number, contact details and a full description of your problem. This post may take a long time so you may wish to use other faster options.
Regional SASSA Office Contact Details & Support
Eastern Cape
Office: 1st Floor, Waverley Office Park, 3-33 Phillip Frame Road
Postal: Private Bag X9001, Chiselhurst, East London, 5200
Phone: 043 707 6335
Fax: 043 707 6487
Email: GrantsEnquiriesEC@sassa.gov.za
Gauteng
Office: 28 Harrison Street, Johannesburg, 2000
Postal: Private Bag X120 Marshalltown 2107
Phone: 011 241 8320
Fax: 011 241 8305
Email: GrantsEnquiriesGP@sassa.gov.za
Free State
Office: African Life Building 75 St Andrew Street Bloemfontein
Postal: Private Bag X20553 Bloemfontein 9300
Phone: 051 410 8339
Fax: 051 409 0862
Email: GrantsEnquiriesFS@sassa.gov.za
Limpopo
Office: 43 Landros Mare Street Polokwane 0699
Postal: Private Bag X9677 Polokwane 0700
Phone: 015 291 7509
Fax: 015 291 7416
Email: GrantsEnquiriesLIM@sassa.gov.za
KwaZulu-Natal
Office: 1 Bank Street Pietermaritzburg 3201
Postal: Private Bag X9146 Pietermaritzburg 3201
Phone: 033 846 3400
Fax: 033 846 9595
Email: GrantsEnquiriesKZN@sassa.gov.za
Mpumalanga
Office: 18 Ferreira Street Nelspruit
Postal: Private Bag X11230 Nelspruit 1200
Phone: 013 754 9446
Fax: 013 754 9501
Email: GrantsEnquiriesMP@sassa.gov.za
North West
Office: SASSA House University Drive Mmabatho 2735
Postal: Private Bag X44 Mmabatho
Phone: 018 388 4006
Fax: 086 611 9740
Email: GrantsEnquiriesnw@sassa.gov.za
Western Cape
Office: Golden Acre Adderley Street Cape Town 8000
Postal: Private Bag X9189 Cape Town 8000
Phone: 021 469 0235
Fax: 021 469 0260
Email: GrantsEnquiriesWC@sassa.gov.za
Northern Cape
Office: 95-97 Du Toitspan Road Kimberley 8300
Postal: Private Bag X6011 Kimberley 8300
Phone: 053 802 4919
Fax: 053 832 5225
Email: GrantsEnquiriesNC@sassa.gov.za
Contact SASSA Landline Number
If you want to contact SASSA using a landline phone, dial the official toll-free helpline below:
✔ Free to call within South Africa
✔ Available for grant enquiries & support
Call NowSASSA Office Working Hours
| Operational Day | Operational Hours |
|---|---|
| Monday | 08:00 AM – 04:30 PM |
| Tuesday | 08:00 AM – 04:30 PM |
| Wednesday | 08:00 AM – 04:30 PM |
| Thursday | 08:00 AM – 04:30 PM |
| Friday | 08:00 AM – 04:00 PM |
| Saturday | Closed |
| Sunday | Closed |
SASSA Contact FAQs
What is the SASSA contact number for the R370 grant?
If you have questions about your R370 (SRD) grant, you can simply call 0800 601 011. It’s a toll-free number, so you won’t be charged, and the support team will guide you.
What is the SASSA WhatsApp number?
You can also reach SASSA on WhatsApp at +27 0600 123 456. It’s an easy way to get quick information without making a call.
How can I communicate with SASSA?
Getting in touch with SASSA is simple. You can call their helpline, send an email, message them on WhatsApp, or visit your nearest office if you prefer speaking to someone face to face.
What are the SASSA contact numbers?
The main numbers you can use are 0800 60 10 11 (toll-free) and 012 400 2322 (landline) for general grant support.
How can I know my grant payment date?
To find out when your grant will be paid, call 0800 601 011 and share your ID details. The agent will check your payment status and let you know the expected date.
What is SASSA customer care?
SASSA customer care is there to help beneficiaries with checking their application status, confirming payment dates, submitting appeals, or updating personal and banking details.
How do I write an email to SASSA?
To email SASSA, open your Gmail or Yahoo account, click on “Compose,” enter GrantsEnquiries@sassa.gov.za as the recipient, clearly explain your issue with your ID number, and send your message.
Conclusion
SASSA SRD has launched various channels such as phone calls, WhatsApp, email, website, and social media to assist citizens, check application status, file complaints, contact representatives, change details, all these different channels.
You should not make a mistake in using the right channels for your specific needs and provide your personal details every time to get the right help. If you encounter any problems, please contact SASSA immediately so that they can be resolved quickly.